How often do you receive a confirmation email and get to read all of it?
i usually read the upper block and scroll fast to the bottom to see if there are any other important information i need to know whether im ordering from amazon, ebay or just an opt-in newsletter confirmation…
This one was a bit different, moo.com is a card designing/printing website, the user journey; throughout selecting the type of cards and designing them was a lot of fun, and easy to use.
The fun part began when i received my order’s email confirmation … It made me read the whole email with a big smile on my face!
That’s what i call a user experience joyness :
Hello I'm Little MOO - the bit of software that will be managing your order with us. It will shortly be sent to Big MOO, our print machine who will print it for you in the next few days. I'll let you know when it's done and on its way to you. Flickr users, listen up: Please do not remove the photos from your account, or change their privacy settings, until your order has been printed, or some pictures may come out blank. You can track and manage your order at: https://*** Estimated Shipping Date: *** 2009 Remember, I'm just a bit of software. So, if you have any questions regarding your order please first read our Frequently Asked Questions at: http://www.moo.com/help/ and if you're still not sure, contact customer services (who are real people) at: https://secure.moo.com/service/ Thanks, Little MOO, Print Robot MOO "We love to print" - - - - - - - - - - - - - Order details as follows: ************ ************