5 things clients say and what they really mean
I came across this well written ( and true VERY true ) article published by Brian Yerkes, he basically quotes:
“Working with all types of clients on a daily basis can be as challenging as the actual design or development work that they are hiring you for. As a freelancer or a project manager, you are on the front-line and even though there shouldn’t be war between you and your client, it can sometimes feel like a battle!
Over the years, I have heard clients say a lot of things, and some of them are more clear in their message than others. For those starting out in the design industry, whether it is at a firm, or as a freelancer, this list of “5 things clients say and what they really mean” will surely help you to be educated when interacting with various types of clients”
type #1: i designed it myself and just need you to ….
99.9% of the time, if a client says this to you when they first inquire about your services, and ask you for a quote, they are really saying, “I know enough to have an opinion on YOUR profession, and I understand what it takes to do what you do. I don’t really think your skills are anything that hard to do, I just don’t have the time to do it, or I don’t have the little amount of time it probably takes to learn it. Knowing all this, I won’t be paying you that much to do this work as it shouldn’t take you that long at all…plus I’ve already done most of the work for you.”
read the rest of the article on Brian Yerkes personal blog/site